Matrix MUST do better on HELP screens

Matrix MUST do better on HELP screens

I have spent countless hours trying to figure out how to connect H5P with Matrix.  In fact, I originally subscribed to H5P over a year ago because Matrix had the ability to integrate H5P.   I first tried using the help screens.  As usual, they were useless.

Multiple tickets went back and forth with the HELP Desk staff.  I followed EVERY step Matrix Help Desk staff gave me to create connections -- all unsuccessfully. 

I now subscribed, again, to H5p determined to make this work.  And, yesterday, for the first time, I actually got a successful connection for H5P 1.1 after an exceptional number of help ticket communications with multiple staff.

Matrix MUST create HELP screens that are easy to follow -- especially since the language Matrix uses and the language H5P uses is NOT aligned as shown in the table below.  A simple table showing parallel terminology would have saved me (and the HELP desk staff) a host of emails -- and frustration.  As you see, only FOUR of NINE Matrix terms match H5P.  At the very least the H5P parallel could be in parentheses.

EXAMPLE:  OIDC URL (whatever this is in H5P).
While users may not know what OIDC ID is, everyone can certainly find the information in H5P when the parallel term is provided - alleviating the need for any HELP Desk tickets.

FROM MATRIX FROM H5P For LTI v1.3
OIDC URL: 
Redirect URL:  Use the following Redirect URL: https://aspd.h5p.com/lti/launch
JWKS URL:
Issuer:  Issuer 
Client ID:  Client ID 
Deployment ID: 
LMS OIDC URL: 
LMS OAuth2 URL:
LMS Keyset URL: 

Use the following Login URL: https://aspd.h5p.com/lti/login

Token URL 

Key Set URL 

Audience 

Private key (optional) 


Additionally, Matrix provides NO assistance in actually inserting the H5P content.  It was only by ACCIDENT yesterday that I found the INSERT from the H5P screen after I inadvertently clicked the H5P link after I created the Submission activity.   

Again, the ideal would be to have an INFORMATION popup (in context on the H5P submission) that provides immediate guidance for the course creator - who is generally NOT a techie, especially if it is a course instructor building a course.