Product Updates - Week of September 7th, 2026

Product Updates - Week of September 7th, 2026

New features added this week

  1. Message template customization
    1. Bring your branding into your platform communications! You can now customize the template used for emails, messages, and notifications to reflect your company or school’s branding, creating a more polished and consistent experience for your users.
    2. By default, emails sent from the platform use a standard template that includes a Header with your site name, From and Subject fields, and a standard Footer. With the new Template tab on the Administrator > Messages page, you can customize the appearance, content, and information included in your communications.
    3. The Template tab gives you control over three key areas:
      1. Header: Create a branded header that displays at the top of emails, in-platform messages, and notifications. Use the HTML editor to customize its appearance and content.
      2. Message information: Customize the information displayed below the header, including the variables used in the From and Subject fields. This section appears in emails, in-platform messages, and notifications.
      3. Footer: Customize the text and links displayed at the bottom of emails sent from the platform to provide consistent information and branding.
    4. With a single customizable template, you can maintain a consistent look and feel across platform communications while creating a more cohesive experience for your users.
    5. Please note: The message template applies to emails, notifications, and messages across all organizations on your platform.
    6. To learn more, visit the new How to customize message templates article.
Admin, Messages, Template tab with an example of an updated Header

  1. Web conferencing configuration by organization: GoTo Meeting
    1. Administrators can now configure separate GoTo Meeting web conferencing accounts per organization. Customers with the Web conferencing for organizations app can access a new Web conferencing tab at the Organization level. This tab allows an organization to either inherit business-level web conferencing configurations or define organization-specific GoTo Meeting configurations. The new feature also allows administrators to cascade web conferencing configuration settings from a parent organization to its sub-organizations. 
    2. To learn more about enabling the Web conferencing for organizations app on your platform, contact Sales or your Customer Success Manager.
    3. Additional information is available in the Web conferencing section of the Organizations article.
Organization, Admin, Web conferencing tab

Behind the scenes

  1. API user creation for duplicate names: Updated the logic for creating users via API so that additional details are appended to the username when the generated username is already taken.
  2. Visitor portal Carousel panel: Resolved an issue that prevented uploaded images from displaying in the Carousel panel of the portal visual editor.
  3. Course Configure tab: Added a link to additional configuration settings at the bottom of the individual sections on the Course > Admin > Configure page, making it easier for course creators to access additional settings.
  4. E-commerce - Edit payment details: Fixed an issue that caused an error when users clicked the Edit payment details button for an active subscription.
  5. E-commerce - Order analytics button: Resolved an issue that prevented users from selecting the Order analytics button when reviewing bulk purchase orders.