CYPHER Learning knowledge base


    • Recent Topics

    • Introducing the CYPHER Agent knowledge base

      We are pleased to announce the launch of the CYHPER Agent knowledge base, a powerful new feature that allows instructors and administrators to upload and manage custom content for CYPHER Agent. This innovation enhances the ability of organizations to

    • Sort order in Assessments

      Our assignments are numbered by chapter, but we don't have due dates because it's a self-paced course that's live for 12 weeks and then they have up to a year to finish. I'm also told that the secondary sort is the date the assignment was created, but

    • Ability to show a thumbnail on a resource

      When adding a resource to a group or globally it would make for a better UX to have the option to upload a thumbnail rather than it showing a small icon of the particular file type or in addition to the small icon.

    • SHARE button

      When my team are trying to share a specific page, tab, room etc with a learner, they are copying the URL of the page but without the knowledge that its a URL specifically for them as an instructor. Therefore, it would be helpful to have a SHARE WITH LEARNER

    • LMS Name

      I'm a new hire and learning the LMS but I'm confused on the name. Is it Matrix or Cypher LMS?

    • System Maintenance Announcements

      System Maintenance Announcements should be announced to all users, not just admins via News Feed. It might also be helpful to announce to admins/clients through email as well.

    • Policy to disable learners posting in news feeds

      It would be great to have the option to disable learners posting to the news feed so that our instructors and admins can use that solely to keep learners updated on key points.

    • Product Updates - Week of September 15, 2025

      New features added this week Two new fields were added to the API v3 Assessment schema: Category: The category of the assessment (None, Homework, Participation, Quiz, or Test). Creator_id: The LMS ID of the user that created the assessment. Behind the

    • Branch Logic for Quizzes

      There should be a way to have Branch Logic for quizzes so I can change the quiz as they take it. I'd like to use the quiz as a sort of assessment/roleplay where they can answer the question on the quiz and then depending on that answer, new ones pop

    • When clicking "continue", the user will remain at the bottom of the page

      During courses When a user finishes a page, s/he will click on the button "continue". If the user has scrolled to the bottom of the page before clicking on continue, the user will be at the bottom of the newly opened page. User will have to scroll back

    • Limiting number of courses users can take

      It would be helpful to be able to limit the access or ability for a user to enroll after a set amount of courses. This should most likely be based off of organizations or groups.

    • Printing Ticket Responses

      There should be an option to print out the ticket question and responses, or find another way to share the results, in case it needs to be shared with another person.

    • Sortable Resources Catalog

      Please make the resources catalog sortable:

    • Tag functionality should not be dependent on capitalization

      Please allow tags to function whether they are capitalized or not. I tried to filter our course list with "interviews" and it yielded no results because it expected me to capitalize the "I."

    • Make the Field Available in the Learner | Messages area

      Dear @user_first_name, and other fields of that nature work in the Enrollment section. But in the Learner's section under the Messages tab, you can not send a personalized message about a course (using course name field). Making them work in this area

    • Expand search options

      1. Allow to search course list by Published field. We have 11 pages of courses. Being able to group these by published/unpublished will help with completing clean up to a bulk of courses at once, using the functions provided on this page. The published

    • Resource group template

      We have a lot of resources that we don't want to be global, so we add them to the individual group. This could be 50-100 resources and currently you can only add them one-by-one to each group which is a pain and duplication of work. It would be great

    • Debit-style coupon

      Debit-style coupons that maintain a remaining balance after each purchase (e.g., starting with €1,000, deducting €280 after the first course, leaving €720 for future use).

    • Missing ability to drop lowest scores when calculating a column grade

      Hello Cypher / MyLearning representative, As the Director of the Center for Teaching and Learning at Anglo American University, Prague, I am writing to suggest that your team come up with a solution to a problem I expect you have been contacted about

    • Upcoming Platform Maintenance - September 15

      Regular maintenance will be performed on our servers on Wednesday, September 15. This will result in services being unavailable for less than 15 minutes. For customers on our Australia based servers, this will occur at 1:00 pm CDT (4:00 am AEST). For

    • Turnitin vs. Grammarly

      We've submitted multiple requests to the sales team at Turnitin and never receive a response. They don't provide a contact number or email, so we have no way to contact them with sales assistance. Turnitin purchased Unicheck, so that's not a viable alternative.

    • Sort courses by organization

      I am currently working with 2 organizations, both sharing the course templates but not all. I would need to be able to differentiate my courses with a column with the name of the organization that can take the course. Additionnally, I would like to be

    • Calculate assignment group grade based on best x of y grades

      I give students 11 quizzes over the course of the semester but grade them on 8 for the 30% of the total final grade based on the quizzes. This is conceived as a way of designing some tolerance into the grading to acknowledge that students might need some

    • Product Updates - Week of September 8, 2025

      New features added this week New high contrast accessibility theme: When enabled by administrators, this feature gives users the ability to toggle on the high contrast accessibility theme at the individual user level. To learn more, visit the Accessibility

    • Report with multiple independent filters on specific users in specific organizations

      Hi there, I would like to request a report that can report on specific courses and users in specific organizations. I've worked with IT and they confirmed there is not a way to do this currently. They showed me the 'filter' option, but that only applies

    • Inability to Message All Users

      At the moment, it is only possible to send a message to 50 users at a time. Our platform has nearly 1,000 members and it is nearly impossible to send a bulk message out to all of our users through the system. It should be possible to send a message to

    • BOTON CHAT

      El botón CHAT debiera configurarse en un lugar más visible y accesible para los alumnos, de manera que puedan utilizarlo con mayor facilidad sin necesidad de ingresar primero al grupo y luego al chat

    • Awards after Previous Completions

      It should be the case that no matter how many previous attempts someone does, an award should be given automatically once they pass. As it is now, the award is only automatically given on the 1st attempt.

    • Allow custom color for primary navigation color

      Under Portal/General you can set primary accent and navigation colors for the portal. You can set a custom accent color, but not a custom navigation color. Please allow a custom navigation color to be set.

    • Need Headers on Scrolling Pages in new UI

      When working in various screens, such as the user, courses, or organization list, the column headers do not stay pinned at the top of the screen. So once I find the item I'm reviewing, if I don't know what each column represents, I need to scroll back

    • RESOURCES FEATURE FILE ORGANIZATION - Drag and Drop into Folders

      IN RESOURCES FEATURE IN GROUP We found it very difficult to organize the files and folders, like moving the files to another folder. Is it possible to have a feature that allows us to easily drag and drop files into another folder? Similar to Google Drive.

    • Product Updates - Week of September 1, 2025

      New features added this week: Improved landing pages for courses, linking from the start button on the dashboard to a custom landing page for a course Added additional capabilities for customers with multiple organizations to use SAML single sign on with

    • Glitch in Questions List

      This glitch/bug appear on my screen when I opened my question bank.

    • Be consistent with language in the help documentation

      I searched "Course type" in the help center and it didn't yield the results I was looking for because even though the Admin>Basics of a Course refers to it as "Course Type," the help documentation for Instructors refers to it as "Course style"

    • U.S. Territories are missing from address fields

      Hello, Occassionally we will get customers from the U.S. Territories (Guam, Northern Mariana Islands, and U.S. Samoa for example). We just had a customer from CNMI reach out because they were unable to checkout since that location is not available in

    • Markdown

      Accept markdown for a cleaner way to present content

    • Adding a workshop element to an eLearning Course

      You have a standard eLearning course that someone goes through, then you can add live sessions (in-person workshop) attendance to that course

    • Lessons are owned by one user and can't be used by other users in courses templates

      When a lesson is created it is attached to a user. If another user wants to use a lesson in a courses template, it can't be found. Pain point : only the lesson creator can create new courses templates with the lessons s/he created. It's not possible to

    • Due Date for Enrollment

      Once you enroll a learner in a course you able to set a due date for completion

    • Merging Accounts

      It would be great if we can merge accounts without having to delete the 2nd student account because grades from the 2nd account are lost then.