Passwords
Overview
For security reasons every user has a User ID (3+ characters) and a Password (5+ characters). They can log in with their credentials or they can use the available SSO options if it is enabled.
Add password
When users sign up and create accounts on the portal, they are prompted to enter their User ID and set a password on the signup form.
Once the account is created, users can enter their credentials to log in. If they click the "Remember me?" checkbox, a cookie will be added that keeps users authenticated. Users will be automatically taken to their dashboard when accessing the portal. The cookie is deleted when users click Log out or if a month has passed since the "Remember me?" option was enabled.
Login credentials can be found on the profile page of every user.
We encrypt all personal passwords for security reasons (which is standard practice for secure sites), that is why passwords aren't visible for administrators. If you reset the personal password then the system will generate a new password that will be visible for administrators.
If it’s not a personal password (i.e. one that is set automatically), then you will see the actual password.
Password Security
Organization Administrators can set additional password security features, including:
- the use of certain requirements for password creation (upper and lower case letters, numbers and symbols),
- a set number of login attempts before a user is locked out of their account, and
- a set number of previous passwords that can not be reused when creating a new password.
If either of these settings are enabled, you will see prompts within the system.
Change password
Users can change their own password on their profile page. Click on edit in the upper right corner and select the Password option from the pop-up.
Here you have to enter and confirm the new password.
If the users forget their login credentials they have two options. The first option is to click the "Forgot password?" option on the Login pop-up.
Enter your email address, then click Send password instructions.
You will receive an email with a reset link, that has 15 minutes validity.
The link will redirect you to the portal to enter and confirm the new password.
As a second solution, administrators can reset the user's password. To reset the password go to the user's profile page and click the Reset password link.
After you confirm the password reset the system will generate a new password for the user, then you can provide the user with the new password.
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