Overview

Every user has a profile page that includes various information such as their basic info, their account details, their friends, photos, social media links, and more.

Editing profile information

To update profile information, users:

1. Click their profile picture in the upper right menu.
   
2. Click Edit on their profile page.
   

1. Click Picture.
   

Users have two options, they can upload a picture, or they can choose one from the available avatars.

To edit a profile description, users:

1. Click their profile picture in the upper right menu.
   
2. Click Edit on their profile page.
   
3. Click Description.
   
4. Enter a description.
   
5. Click Save.
   

To change their password, users:

1. Click their profile picture in the upper right menu.
   
2. Click Edit on their profile page.
   
3. Click Password.
   
4. Enter their Current password.
   
5. Enter a New password.
   
6. Enter the new password again in Confirm new password.
7. Click Save.

To edit profile information, users:

1. Click their profile picture in the upper right menu.
   
2. Click Edit on their profile page.
   
3. Click Info.
   
4. Update their basic information as needed.
   
5. Click Save. 
   

To edit social media links, users:

1. Click their profile picture in the upper right menu.
   
2. Click Edit on their profile page.
   
3. Click Social media.
   
4. Enter social media IDs for any platform they want to add to their profile. 
   
1. Please note that users should enter their ID, NOT the entire URL. For example, in the case of Facebook, if the URL is https://www.facebook.com/sally.johnson.12, they only have to enter their ID, which is at the end of the URL - sally.johnson.12.
   

To prevent learners from adding social media icons to their profiles, administrators can:

1. Click Admin from the primary navigation menu.
   
2. Click Policies from the fly-out menu.
   
3. Click the Learners tab.
   
4. Uncheck the Add social media links to profile page checkbox.
   

Note that administrators can prevent users (other than administrators) from editing their profile through Admin > Policies > and then selecting Disable profile edit.

About tab

In the About tab, users can see their profile description and the Awards they've received, such as certificates and badges.

Info tab

In the Info tab, users can see their profile description, login details, and their basic information.

Enrolled tab

In the Enrolled tab, users can find information about the courses and paths they are enrolled in and information about their compliance status if they have courses that are required for compliance. The information displayed depends on the account type.

Note that the way learners see other user's profiles and their own is different from the information that instructors and administrators see on profiles. 

Administrator view

When administrators access learner profiles, they can see learner progress, scores, time spent on courses, mastery details for enrolled courses, and more. From the Enrolled tab on a user's profile page, administrators can:

1. Access the user's profile.
   
2. Click the Enrolled tab.
   
3. Select the course(s).
   
4. Click Scores.
   

The user's Scores display for the selected courses.

1. Select Detailed breakdown to see additional details.
   
2. Click the PDF icon to save or print the scores.
   
3. Click Profile to return to the user's profile. 
   

On the Enrolled tab of a learner's profile page, admins and instructors can see the number of days until the learner will be deactivated from a course. This information is available only for courses where you define the max number of days before the learner is deactivated.

To extend the period until the learner is deactivated:

1. Access the user's profile.
   
2. Click the Enrolled tab.
   
3. Click the more icon for the course.
   
4. Click Extend from the menu.
   

The Extend pop-up displays.

1. Select the date when the learner should be deactivated.
   
2. Click Submit.
   

Instructor view

When instructors access learner profiles, they can see learner progress, scores, mastery details for enrolled courses, and more. Instructors can also view and print learners' scores.

Learner view

In the Enrolled tab of their profile page, learners can see their courses with information about their progress, scores, mastery, and more.

Note that if a class is configured to not share mastery with the learners, they will not see the information related to mastery via their profile page.

Groups tab

In the Groups tab, users can see the list of their groups, the type of groups, number of members, scope, and more.

1. If you are an administrator, you can add users to groups by clicking Add in the Groups tab of a user's profile page.
   
2. To remove the user from groups, select the groups, then click on Remove.
   

If you are adding a user into a group, the Add into groups pop-up displays.

1. Select the groups you would like to add the learner to.
   
2.  Click Submit.
   

Teaching tab

Instructor profiles include a Teaching tab. The Teaching tab displays the courses and learning paths an instructor is teaching.

1. Access the instructor's profile.
   
2. Click the Teaching tab.
   
3. To remove the instructor from courses, select the course(s), then click Remove.
4. To add an instructor to courses, click Add.
   

The Add as teacher pop-up displays.

1. Select the course(s).
   
2. Click Submit.
   

Archived tab

In the Archived tab, instructors can see their list of courses that were archived.

Completed tab

The Completed tab lists all of the completed courses for a user.

Profile settings

Custom tabs

Administrators can enable, disable, or reorder existing profile tabs, and they can also add custom tabs to the profile pages of users. To adjust the tabs on the profile page, administrators:

1. Click Admin from the primary navigation menu.
   
2. Click Accounts from the fly-out menu.
   
3. Click the Profiles tab.
   
4. Select or deselect the Enable? checkbox to show or hide a profile tab.
   
5. Click Add to add a custom profile tab.
   

When adding a custom profile tab, the HTML editor displays, which allows you to create the new profile tab.

1. Enter a Title for the new tab.
   
2. Use the built-in HTML editor to enter the Content for the new tab.
   
1. To make the tab personalized for each user, you can use a special syntax {{variable}}. The initial set of variables are similar to those in rule actions - user_first_name, user_last_name, user_full_name, user_full_name_with_link, user_email, and user_id.
   

After adding the custom tab, you can edit it by clicking the Edit  icon . You can also disable or enable the tab, and you can delete it by clicking the trash  icon.

If the tab is enabled, it will be available on each user's profile page.

The most common use of custom tabs is to use javascript to embed content from a third-party site or service related to the user. For example, if information about the user is located on a given system, it can be loaded based on the user's email address, and used to create a custom tab whose HTML uses javascript combined with {{user_email}} to load and display that user's data from that system. 

Profile secondary text

The platform also allows you to add secondary text to a user's profile page that displays below the user's organization. For example, you can add a user's department or job title to their profile. To add secondary text to profiles:

The account information will be displayed under the primary text on user's profile pages.

The secondary text in the profile is calculated using the following rules:

Public profiles

To enable public profiles, administrators must first install the app. To install the Public profile app:

1. Click Admin from the primary navigation menu.
   
2. Click App center from the fly-out menu.
   
3. Install the Public profiles app from the Sharing section.
   

After installing the app, public profiles are enabled for most account types, except for learners. To enable public profiles for learners:

1. Click Admin from the primary navigation menu.
   
2. Click Policies from the fly-out menu.
   
3. Click the Learners tab.
   
4. Select the Enable public profiles checkbox. 
   

When public profiles are enabled, they are available to be activated at the user level. This is indicated on the user's profile, under their name.

If you visit the public profile URL, you will see the public version of the profile page.

1. A user's awards display. Click See all to see a larger tiled view of the awards.
2. If the class or learning path associated with an award has a public catalog page, it will be linked to that page.
3. If enabled, a list of the friends who have public profile pages is listed in the right column with links to their public profiles. 
   

Please note that public profile pages are not available for archived users.

Users can also change the background picture of their profile page. To change their background picture, users:

1. Access their profile.
   
2. Click the cog  icon in the upper-left corner of the image. 
   
3. Click Change Picture.
   
4. Upload a background picture (the recommended size is 2600 x 400 px).
   
5. Click Save.

Please note that you can enable or disable the ability for admins, instructors, and learners to upload their own profile backgrounds through Admin > Policies > General > Profiles.