Introducing the CYPHER Agent knowledge base

Introducing the CYPHER Agent knowledge base

We are pleased to announce the launch of the CYHPER Agent knowledge base, a powerful new feature that allows instructors and administrators to upload and manage custom content for CYPHER Agent. This innovation enhances the ability of organizations to deliver personalized, relevant learning experiences by integrating their own unique resources directly into the AI-powered learning assistant.

Expanding learning with a custom knowledge base

With the Agent knowledge base, instructors and administrators can upload documents, videos, PowerPoint decks, and more to build an internal library of knowledge. CYPHER Agent can then draw upon these resources to create tailored learning sessions that reflect the specific needs, culture, and goals of each organization.

Unlike generic AI tools, CYPHER Agent becomes deeply attuned to the organization and its learners, ensuring that when learners ask questions, the responses are both context-aware and accurate. The result is a more meaningful, impactful learning journey that delivers the right information at the right time.

Key benefits

Personalized learning: Learners receive content that reflects the unique knowledge of their organization.

Greater relevance: CYPHER Agent goes beyond public data to include custom documents and resources.

Enhanced control: Administrators decide what resources are added to the knowledge base, ensuring accuracy and alignment with organizational goals.

Availability

The Agent knowledge base is now available across all CYPHER for Business and CYPHER for Academia platforms.

How to enable

Administrators can enable the feature directly in their platform:

  • Click Admin from the primary navigation menu.

  • Select CYPHER Agent from the fly-out menu.

  • Go to the Features tab.

  • Check the box to Enable knowledge base.

To add documents:

  • Upload a supported file type (doc, docx, mp4, ppt, pptx, pdf, or txt) as a Resource.

  • Access the Resource’s Details page.

  • Locate the Agent knowledge base widget in the right panel.

  • Click Sync.

  • A notification will confirm when syncing is complete.

Additional resources

For detailed instructions, visit the CYPHER Agent knowledge base article.

For more information on CYPHER Agent for learners, see the CYPHER Agent for learners article.