Mobile app

Mobile app

Overview

Take CYPHER Learning with you on the go! You can easily access the platform anytime, anywhere by downloading the CYPHER Learning mobile app. Just connect the app to your site and enjoy seamless learning right from your mobile device. 

Download the CYPHER Learning mobile app

To begin, download the CYPHER Learning app to your mobile device. 
  1. Apple iOS users download the CYPHER Learning app from the Apple App Store.
  2. Android users download the CYPHER Learning app from Google Play.
Apple app store, with cypher entered as a search term and the Get button highlighted on the CYPHER Learning app

Connecting your platform to the mobile app

The first time you open the CYPHER Learning app, you will need to connect the app to your platform. To connect the app to your platform:
  1. Tap the CYPHER Learning mobile app on your device.
  2. Select your product:
    1. Tap CYPHER for business to connect to a business platform.
    2. Tap CYPHER for academia to connect to an academia platform.
CYPHER Learning app , Select your product page with CYPHER for business selected

Next, you will select your domain: 
  1. The app defaults to the US domain.
  2. Click Switch to .eu domain for EU sites.
  3. Click Switch to .com.au domain for AU sites. 
CYPHER Learning app , with domain options displayed

After selecting your domain, you will enter your platform's URL.
  1. Enter the full URL for your platform.
    1. Alternatively, you can enter the subdomain for your platform. For example, you can enter ‘yoursiteexample’ to access a platform with a URL of ‘yoursiteexample.matrixlms.com’.
  2. Click Continue.
CYPHER Learning app , with a sample URL entered in the default US domain

Your platform now displays in the mobile app. Your platform URL will be saved in the app, and will automatically open when you open the mobile app in the future.
  1. Click Log in to login to your site.
CYPHER Learning app, example platform visitor page with the Log in button highlighted

Troubleshooting

If you experience difficulties connecting to your platform, check for the following:
  1. Product: Did you select the correct product at the first step?
    1. If your URL includes 'matrixlms', you should select CYPHER for business.
    2. If your URL includes 'neolms', you should select CYPHER for academia.
  2. Domain: Did you select the correct domain?
    1. If your URL ends with '.com', you should select Switch to .com domain.
    2. If your URL ends with '.eu', you should select Switch to .eu domain.
    3. If your URL ends with '.com.au', you should select Switch to .com.au domain.
  3. URL: For best results, enter your full portal URL.
CYPHER Learning app, example of a 'Portal not found' error


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