Mobile app

Mobile app

Overview

Take CYPHER Learning with you on the go! You can easily access the platform anytime, anywhere by downloading the CYPHER Learning mobile app. Just connect the app to your site and enjoy seamless learning right from your mobile device. 

Download the CYPHER Learning mobile app

To begin, download the CYPHER Learning app to your mobile device. 
  1. Apple iOS users download the CYPHER Learning app from the Apple App Store.
  2. Android users download the CYPHER Learning app from Google Play.
Apple app store, with cypher entered as a search term and the Get button highlighted on the CYPHER Learning app

Connecting your platform to the mobile app

The first time you open the CYPHER Learning app, you will need to connect the app to your platform. To connect the app to your platform:
  1. Tap the CYPHER Learning mobile app on your device.
  2. Select your product:
    1. Tap CYPHER for business to connect to a business platform.
    2. Tap CYPHER for academia to connect to an academia platform.
CYPHER Learning app , Select your product page with CYPHER for business selected

Next, you will select your domain: 
  1. The app defaults to the US domain.
  2. Tap Switch to .eu domain for EU sites.
  3. Tap Switch to .com.au domain for AU sites. 
CYPHER Learning app , with domain options displayed

After selecting your domain, you will enter your platform's URL.
  1. Enter the full URL for your platform.
    1. Alternatively, you can enter the subdomain for your platform. For example, you can enter ‘yoursiteexample’ to access a platform with a URL of ‘yoursiteexample.matrixlms.com’.
  2. Tap Continue.
CYPHER Learning app , with a sample URL entered in the default US domain

Your platform now displays in the mobile app. Your platform URL will be saved in the app, and will automatically open when you open the mobile app in the future.
  1. Tap Log in to login to your site.
CYPHER Learning app, example platform visitor page with the Log in button highlighted

Navigating the CYPHER Learning mobile app is similar to navigating the desktop platform, with a few key differences. 

The primary navigation menu is located at the bottom of your mobile device. To open a menu from the primary navigation menu:
  1. Tap a menu button from the bottom menu, such as Courses, Goals, Groups, etc.
  2. To view additional menu options, swipe right on the menu.
CYPHER Learning app, home dashboard with the bottom navigation menu highlighted

In the example screenshot below, the Courses menu was selected. The menu provides options just like the desktop experience.
  1. Tap Enrolled or Completed to view courses within each tab.
  2. Tap on a course title to access it. 
  3. Tap Catalog to access the course catalog.
  4. Tap Enroll to enroll in a course with an access code.
  5. Tap the close arrow  to close the menu.
CYPHER Learning app, Courses menu with the down arrow icon highlighted

In the top right menu, the Messages and Notifications icons display. To located additional top menu options:
  1. Tap the hamburger menu  in the upper left corner.
CYPHER Learning app, home dashboard with the hamburger menu highlighted

The top menu displays.
  1. Tap Inbox to view your messages.
  2. Tap Notifications to view a list of your notifications.
  3. Tap Calendar to see your primary calendar.
  4. Tap Profile to view your profile page.
  5. Tap Log out to log out of the app.
  6. Tap the close  button to close the menu.
Info
Please note the options displayed on the menu will vary based on your role and platform. 
CYPHER Learning app, top menu open with the close icon highlighted

Additionally, a left drawer menu exists which provides additional mobile browser navigation. To access the left drawer menu:
  1. Swipe right from any page in the mobile app.
The left drawer menu displays, with the following options:
  1. Tap Back to return to the previous screen.
  2. Tap Refresh to refresh the current screen.
  3. Tap Check for Updates to discover if you have the latest version of the app, or if you need an update.
  4. Tap the close  button to close the menu.
CYPHER Learning app, left drawer menu open

Troubleshooting

If you experience difficulties connecting to your platform, check for the following:
  1. Product: Did you select the correct product at the first step?
    1. If your URL includes 'matrixlms', you should select CYPHER for business.
    2. If your URL includes 'neolms', you should select CYPHER for academia.
  2. Domain: Did you select the correct domain?
    1. If your URL ends with '.com', you should select Switch to .com domain.
    2. If your URL ends with '.eu', you should select Switch to .eu domain.
    3. If your URL ends with '.com.au', you should select Switch to .com.au domain.
  3. URL: For best results, enter your full portal URL.
CYPHER Learning app, example of a 'Portal not found' error


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