Resell under your own brand

Resell under your own brand

Overview

"Resell under your own brand" allows you to rebrand and resell the CYPHER Learning e-learning platform as your own.

Enabling Resell under your brand

To start setting up this feature, navigate to Admin/App center. Scroll to the E-commerce section until you see the Resell under your brand app. To install, you need to request access to the app, so click Request access in the app tile.


In the request pop up, add any additional information in the message area and click Send.

Once Sales has approved the request, you will receive the following message in your portal:

Navigate to the App Center and the Resell Under Your Own Brand app tile. Click Install.

You will see the following popup. Click OK.

If you enable "Resell under your own brand, the following changes occur:

  • your site is isolated from other sites
  • the MATRIX favicon is not displayed in the browser tab
  • the MATRIX metadata is no longer included at the top of each HTML page
  • full administrators can create partial administrators with a subset of administrator privileges 
  • Google Drive integration is disabled for white labeled sites 

Administration

A branded site has two kinds of administrators - "full" and "partial". A partial administrator has the following restrictions:

  • cannot see the passwords of full administrators
  • cannot access/modify whether an administrator is "full" or "partial"
  • cannot use the "login as this user" feature to log in as a full administrator
  • cannot access Admin/Plans
  • cannot delete the company
  • cannot access items from the Help Center such as the support forum, how to videos, getting started guides, discussions forum, suggestions area, and roadmap
  • can only access a subset of the portal 

The administrator who creates a site is a super admin with full administrator rights by default. When they create additional administrator accounts, they can specify whether they are full or partial. In addition, a super administrator can edit an account and change its full/partial administrator setting via the checkboxes under User/Administrators. Note that the super admin can't be a partial administrator. If you uninstall the Reseller app, all partial administrators will automatically be changed to be full administrators again.

Typical usage

Typically, the vendor who resells the site has one or more full administrator accounts which they use to customize the portal, manage payments to MATRIX, and access the support forums. In addition, the vendor creates partial administrator accounts for the company that they are reselling the branded site to. Partial administrators handle the everyday administration duties but rely on full administrators for first line support.

E-mail integration

Once you've enabled "Resell under your own brand" our own e-mail server is automatically disabled. To continue sending email notifications to users, you need to configure your email with your own email server.

By default, all emails are sent and received via our own email server, and the default address used for sending passwords and invites is messages@matrixlms.com. Our email integration allows you to leverage your own email system for sending /receiving emails. For more information on how to set up your own email server visit the Email article. 


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