General
Export
Overview The platform allows you to easily export CSV files for accounts, courses, groups, and more! When exporting data, keep in mind that several terms vary based on platform, and are interchangeable in this article. Business platform Academia ...
Equella
Overview Equella is a popular content repository from Pearson. The integration with Equella works just like our GDrive integration except that browsing can be done via a popup LTI window. Configuring Equella To set up Equella, first go to Admin/App ...
Email
Overview The platform supports custom email integrations, which allows you to leverage your own email system for sending and receiving emails. Configuring custom email By default, all emails sent and received via the platform are routed through the ...
Credly
Overview Credly is a credentialing platform that can be enabled within the CYPHER Learning platforms. Using Credly encourages course completion and participation by recognizing users with achievements for increasing their skill set and providing ...
Admin: Classes and courses
Overview As an administrator, you have unique access to courses and course settings. This article will cover the various course features that are specific to the Administrator role. The business platform uses the term 'course', and the academia ...
Course and class catalog
Overview The course catalog displays all of the published courses on the platform that are available to learners. Learners may enroll in courses from the catalog, or purchase courses on platforms with E-commerce enabled. Business platforms default to ...
CYPHER Agent for administrators
Overview CYPHER Agent is an indispensable tool that uses the power of AI to take your learning platform to the next level. CYPHER Agent consists of multiple tools. Click the links below to explore each tool: CYPHER Agent course creation: Use CYPHER ...
Workato
Overview Workato is a premium app that simplifies and maximizes workflow integrations. Workato empowers you to seamlessly create workflows between the CYPHER Learning platform and thousands of enterprise applications, such as ADP, BambooHR, GuideCX, ...
CometChat
CometChat integration A chat room allows members to exchange text messages in real time. You can also initiate a chat directly with a user if they are online. To configure the CometChat integration first, go to the App Center and install CometChat. ...
Editing canned messages
Overview A canned message is a reusable, prewritten message designed to streamline communication and ensure consistency. Canned messages are sent to users based on a variety of event triggers, such as completing a course, enrolling in a course, or ...
Best practices for administrators
Overview The following are recommended best practices for new administrators. Choose a short URL Keep your URL short—ideally fewer than 10 characters. For example, if your company is called 'The Academy of Digital Photography,' a URL like 'ADP' is ...
App center
Overview The App center houses a large number of apps that administrators can install to enhance the platform. To access the App center: Click Admin from the primary navigation menu. Click App center from the fly-out menu. The App center is organized ...
Generating an API key
Overview CYPHER Learning’s API allows you to integrate your learning platform with third party tools and systems that help elevate your user’s experience. The CYPHER API is the intermediary between the features of the learning platform and your ...
Affiliates
Overview The Affiliate feature allows administrators to create Affiliate accounts that earn commissions through referrals. Each Affiliate receives a unique referral link they can share to direct visitors to the portal. When a visitor makes a purchase ...
Accounts and roles
Overview Every user that accesses your platform must have an account. An account can be any combination of the 'learner', 'instructor', 'monitor', 'manager' and/or 'administrator' roles. This article covers viewing, adding, and managing user ...
Administrator role overview
Overview An administrator is responsible for the overall management and configuration of the platform. Most administrator functions are available via the Admin tab and are described briefly here. Each function is then described in detail in the help ...
SIS integration
Overview The SIS integration allows you to synchronize data such as accounts, classes, and sessions from your SIS to the platform without any manual intervention. You can easily create accounts for all your students with a couple of clicks, and ...
Popular Topics
Product Updates - Week of May 11th, 2026
Behind the scenes Credly integration update: Updated the Credly integration to use OAuth 2.0, eliminating the need to manually update credentials throughout the year. Updated deactivation rules within a subscription plan: Updated rules so that users maintain
Product Updates - Week of May 18th, 2026
New features added this week Accredible integration Accredible can now be integrated with CYPHER Learning to issue digital credentials for completing courses, paths, assessments, and more. Accredible is a digital credentialing platform that enables organizations
Product Updates - Week of May 25th, 2026
New features added this week Context awareness for CYPHER Agent: Learn CYPHER Agent: Learn is now context-aware! When launched from within a course, the Learn tool asks learners whether they would like to create a session based on course content or global
Courses with Multiple Due Dates
Hello, We would love to see multiple due dates in Blended courses rather than a course 3 times. For example: Right now we have to have 3 courses broken into 3 time lines: [Course Name] Quarter [Course Name] Semester [Course Name] Year Long Is there an
Purchase Order Enhancements
In regards to Purchase Orders, we need: - the ability for an Admin to be able to create an order on behalf of a user who is providing a PO. - the ability to automate reminders to pay orders placed with a purchase order. - the ability to track paid and